General Policy and Instructions
Vacation Rentals

Please carefully read the following important information about our vacation rental policies and instructions. You may want to print this page for your reference. If you have any questions, please don't hesitate to give us a call.

Hawaiian Condo Resorts, Inc.
438 Hobron Lane, Suite V-7
Honolulu, Hawaii 96815
Monday - Friday 9am - 6pm
Saturday 10am - 5pm
Sunday 11am-4pm
(808) 949-4505
Toll free (800) 487-4505

Cancellation Policy
Check-In Procedures
Check-Out Procedures
Cleaning Fees
Deposits
Deposit Refunds
Marc Suites Waikiki
Payment Policy
Reservation Revisions
Responsibility
Banyan Harbor Policies and Instructions
Kuilima Estates and Turtle Bay Villas Policies and Instructions
Marc Resorts Policies and Instructions

Payment Policy

The total amount, which may include rent, taxes, cleaning fees, any additional charges for extra bedding or other fees, is due at check-in and is paid directly to Hawaiian Condo Resorts, Inc. Your reservation confirmation/invoice receipt will reflect the total amount due. The payment may be paid at or sent in advance to the management offices of Hawaiian Condo Resorts in Eaton Square Shopping Plaza at 438 Hobron Lane, Suite V-7, Honolulu, Hawaii 96815.

We accept Cash, Traveler's Checks, Cashier Checks, Money Orders and all major credit cards. We do not accept any local or out of state checks.

Deposits

All vacation rentals require a Security Deposit. Please note that the security deposit can not be applied to the total due.

The deposit will be retained until:
Check out has been completed (and keys and parking passes have been returned) and,
The unit has been cleaned by our professionals.

Security deposits may be available for refund as early as the day following check out but no later than 14 days after your check out date. Please see the Deposit Refund section for more information.

Cleaning Fees

Cleaning fees will vary according to the size of the unit and the length of the reservation. Any cleaning fee will be included in the total amount due for the vacation rental. All cleaning fees are subject to 4.712% Hawaii tax.

Cleaning fees for Waikiki rental units:
Studio Units $60+
One Bedroom Units $75+
Two Bedroom Units $90+

Cleaning fees for rental units on Maui are $60 per unit

Additional cleaning charges may apply if more than a standard cleaning of the unit is needed.

Marc Suites Waikiki

Normal Cleaning Fees as stated above will apply to reservations of 1 week or longer at Marc Suites Waikiki. For reservations of less than 1 week, the following Cleaning Fees will apply:

Studio Units $10.00 plus tax
One Bedroom Units $12.50 plus tax
Two Bedroom Units $15.00 plus tax

Reservations of 1 week or longer receive limited maid service that includes trash removal and new linens at mid-week and at check-out.

In addition to the normal Security Deposit requirement of Hawaiian Condo Resorts, the Marc Suites Waikiki requires a $100 security deposit for telephones and incidental charges (credit card or cash).

Parking is available at an additional charge of $10 per day. The number of stalls is limited. If parking is not available during your stay, you may park along the Ala Wai canal or arrange with Hawaiian Condo Resorts to rent a parking stall at a nearby condominium if available.

Reservation Revisions

All reservations made by telephone or in person and secured by deposit are deemed to be acceptable by the party(s) making the reservation. If you want to change your reservations, please call us at (808) 949-4505 or toll free at (800)487-4505. Any reservation revision fee may vary based on the length of your stay, the nature of the revision, the season, and the length of time between the revision and the scheduled check-in date.

Cancellation Policy

All cancellations will incur a minimum of at least $100 administrative fee. Cancellations with less than 30 days notice prior to check-in are subject, but not restricted, to the following penalties:

100% of the deposit (or the full amount of payments collected)

Please note that the penalties for cancellations during the Winter season (December 1st through April 1st) can vary depending on the length of the reservation and the length of time between the cancellation and the scheduled check-in date. The standard cancellation policy for the Winter season is as follows:
90 days or more - 50% of the deposit
90 days or less - 100% of the deposit (or up to the full amount of payments collected).

A "no-show" will automatically incur a forfeiture of all deposits and/or rents received by Hawaiian Condo Resorts, Inc.

All reservations made by phone and in person, secured by deposit without inspecting the unit, are deemed to be acceptable by the party(s) making the reservation.

Deposit Refund

Upon satisfactory inspection of the unit(s) rented and return of all issued keys and parking passes, deposits will be available for refund, as early as the day following check-out but no later than 14 days after the check out date. Deposits made by credit card will be credited to the account number received at the time of the reservation. Deposits made by cash, traveler's checks, cashier checks, or money orders will be refunded via a check mailed to the address on file.

Security deposits can not be applied to any balance due.

Check In Procedures

Standard check in time is 3:00pm. Exceptions are made for those who have paid for an early Check-In. Please call us at (808) 949-4505 or toll free at (800) 487-4505 to arrange an early check-in time. The total amount (rent, taxes, cleaning fees & any other applicable charges) is due at check-in. All keys are issued on the day of Check-In which is conducted at our office in Waikiki located at:

Hawaiian Condo Resorts, Inc.
Eaton Square Shopping Plaza, Suite V-7 (Vista Level - 3rd floor)
438 Hobron Lane
Honolulu, HI 96815
9 am - 6 pm (HST) Monday - Friday
10 am - 5 pm (HST) Saturday, Holidays
11am - 4pm (HST) Sunday
808 949-4505
800 487-4505

Late arrivals can be accommodated after normal office hours on both weekdays and weekends. There will be a $30 Late Check-In Fee for late arrivals before 12:00 midnight and $40 for arrivals after 12:00 midnight.

For Oahu Check-Ins:
Upon your arrival at Honolulu International Airport, please call us at 808 949-4505 (during regular office hours) or 808 429-9918 (after office hours only) for check-in instructions.

For Maui Check-Ins:
Keys will be issued on the day of check-in. Late arrivals can be accomodated.

For Kahana Reef Check-Ins:
Kahana Reef vacation rental units keys will be left in a combination key box on the front door. Call the office at (800) 487-4505 or (808) 429-9918 (after 6pm only) for the combination code and further instructions on how to operate the key box.

Check Out Procedures

For Oahu Check-Outs:
Check out time for all rental units is 12:00pm. Exceptions are made for those who have paid for a Late Check-Out. The day prior to check-out, please call our office with your planned departure time from the unit. On the day of Check-Out, please leave all keys and any parking or other passes issued to you in the unit and lock the door behind you when you leave.

For Maui Check-Outs:
Check out time is 11:00am. At Papakea Resort, please return all keys to the front desk.

For Kahana Reef Check-Outs:
Please place one set of keys in the combination key box and leave the extra set on the table in the unit.

Banyan Harbor Policy and Instructions

Please see the General Policy sections on Deposits, Reservation Revisions, Deposit Refunds, and Responsibility. In addition, please review the following Banyan Harbor policy.

Rates/Occupancy

All 1 and 2 bedroom condominiums require a 2 night minimum stay. There is no charge for children 12 and under. Rates are based on double occupancy. Additional occupants are $5 per person, per night.

Payment Procedures

All bookings must be pre-paid. Payments or deposits must be made in United States funds.

Check-In/Check Out

Check-In time is 3:00 pm. While every effort will be made to accomodate guests arriving before the check-in time, rooms may not be available.

Check-Out time is 12:00 pm. Requests to retain rooms beyond regular checkout time should be directed to the Front Office on the morning of departure. A late departure fee may apply.

Cancellations

Cancellations made less than 3 days prior to arrival and/or "no-shows" are subject to a charge equivalent to 1 night room revenue and taxes.

Kuilima Estates and Turtle Bay Villas Policy and Instructions

Please see the General Policy sections on Deposits, Reservation Revisions, Deposit Refunds, and Responsibility. In addition, please review the following Turtle Bay policy.

Payment Policy

Pre-payment will be facilitated 30 days prior to check-in.

Cleaning Fees

Cleaning fees for Turtle Bay Kuilima Estates range from $55 to $75 per unit.

Cancellations

There is a minimum fee of $50 on all reservations cancelled within 30 or more days from the date of check-in. Any cancellation less than 30 days from check-in may forfeit at least the full security deposit and up to all amounts paid. A "no-show" will automatically incur a forfeiture of the entire security deposit and rents paid.

Check In Procedures

There will be an on-site representative who will assist you with your check-in. Please call 293-2987 or 226-2571 upon your arrival. At that time you will be given your unit assignment and instructions on how to obtain your keys. Please be advised that the Turtle Bay Golf Resort does not manage or operate the condos at Kuilima Estates. If you encounter any problems with your unit, call us at 949-4505.

Check Out Procedures

Check out time for rental units at Turtle Bay Kuilima Estates is 10:00am.

Marc Resorts General Policy and Instructions

Payment Terms/Deposits

A 2 night deposit will be required within 10 days of booking for reservations arriving 12/17/04 - 01/03/05 and 06/16/05 - 08/15/05 and 12/19/05 - 12/31/05 and race dates (Waikiki 12/08/05 - 12/12/05 and Kona 10/13/05 - 10/17/05).

A 1 night deposit will be required within 10 days of booking for reservations arriving 01/04/05 - 06/15/05 and 08/16/05 - 12/18/05. Reservations will be subject to cancellation without notice if deposits are not received within the time frames specified above. The balance of the stay will be required and collected from the guest upon arrival.

Rates

All rates are per unit, per night based on the occupancies noted. All rental rates are net and are subject to the applicable State and Transient Accommodation Taxes. The rate is charged by date of stay according to the seasonal rate. All rates and prices are subject to change without notice.

Extra bedding may be available at the following rates:
Rollaway: $20
Crib: $15
Extra Person: $20

Reservations

All rooms on all properties are available based on a space-available basis and are subject to confirmation. Rooms are not considered reserved and confirmed unless you receive a confirmation number.

Cancellation Penalities & Policy

Christmas Season and Race Seasons: Reservations cancelled less than 21 days prior to arrival during the dates listed below are subject to a 2 night charge.

High Season: Reservations cancelled less than 7 days prior to arrival during the dates listed below are subject to a 1 night charge.

Low Season: Reservations cancelled less than 3 days prior to arrival are subject to a 1 night charge.

Reservations must be guaranteed when made and charges will be incurred unless cancelled within the required time period. No Shows are considered late cancels and will be charged accordingly. Waiving of a No Show charge requires submission of a cancellation number.

Other

Acts of God, strikes, and other conditions are beyond Marc Resorts' control. Marc Resorts reserves the right in the event of an overbooking situation, to secure alternate accomodations.

Responsibility

Hawaiian Condo Resorts, Inc. is not liable for any injury, damage, irregularity, or delay. Hawaiian Condo Resorts, Inc. reserves the right to make any changes or alterations as deemed necessary.

Mahalo for staying with Hawaiian Condo Resorts, Inc.

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